These are the general terms and conditions of sale that apply to all bookings and transactions made at our property. By making a reservation or using our services, you agree to comply with and be bound by these conditions:

Booking
By making a reservation on our website, the guest accepts the following general conditions. In order to book a stay, you must provide accurate and complete information, such as your personal details, the dates you wish to stay, the number of guests, etc. Your booking is only confirmed once you have received a confirmation email from us. If you do not receive this email, please contact us via email reservations@farrbayinn.co.uk. To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out herein. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

Check-in and check-out
Guests must respect the check-in and check-out times set by the property in order to allow the rooms to be cleaned and prepared for the next guests. Check-in policy: The room is available from 16:00 hours, unless early check-in is available. Check-out policy: The room must be vacated by 10:00 hours, unless late check-out is available (additional charges may apply).

Rates and payments
Payment for your stay is made per the conditions indicated at the time of booking, such as the total amount of the reservation, any service charges and the applicable cancellation conditions. Cancellation and date change conditions vary depending on the type of booking and the rate selected.

Guests' responsibilities Guests must respect the rules and policies of the property during their stay. Guests are responsible for the cleanliness and condition of the accommodation during their stay. Any damage caused to the property will be charged to the guest.

Guests are responsible for the safety of their personal belongings. The property is not responsible for any loss, theft or damage.

 

Upon completion of your booking and arrival at the premises, all guests agree to respect the privacy and peace of all other staying guests and the owners at all times. By making your booking, you agree to be courteous to the staff of the premises, and accept that during your visit staff will be carrying out their duties are permitted to carry-out their duties and procedures as they see appropriate, and to the full extent of their abilities will strive to assist and accommodate the needs of guests fairly and without significant displacement to their duties, the Hotel or its beneficiaries. You agree to express any grievances with a member of the Hotels management team, before publicising or expressing language which could be viewed as harmful, detrimental or cause displacement to the Hotel, its staff, beneficiaries or public image. You agree, in fairness and goodwill, to allow the Hotel and/or its staff to remedy complains/grievances in a fair and appropriate way, as pertinent to the situation and without displacement to its operation before publicising a libel. If the guest elects not to follow any grievance or complaint procedure, the Hotel may have grounds to seek remittance for any damages or costs incurred following the guests election to disregard the Hotels complains procedures as advised herein. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests or staff members

Accommodation responsibility
We are committed to providing quality service and making your stay a pleasant one. However, we cannot be held responsible for any disturbances or accidents beyond our control. In the event of problems or complaints during your stay, we ask you to inform us immediately so that we can take the appropriate steps to resolve the situation.

We advise you to read the general conditions carefully before booking a stay. If you have any doubts or questions, please do not hesitate to contact us for further clarification.

Quiet Time
From a certain time, after 23:00 hours, guests are asked to keep noise to a minimum to not disturb other guests who wish to rest.

Prohibition of parties or noisy events
In order to guarantee guests' peace of mind and respect for the rules of coexistence, no parties or noisy events may be organised on the premises.

Respect for property and other guests and Damages
Guests must respect common and private property, as well as other guests who are staying at the property. Damages & Lost Property. We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings and theft. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost. In the event that an item of furniture, fixture, fitting or decoration is missing after a guest has checked out, this will be treated as theft and relevant charges will apply. Further charges may be applicable as a result of this process, such as admin charges or late payment fees and will be charged at the Hotels discretion.

 

Lost Property

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 14 days. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the guest, otherwise collection can be arranged.

Security Rules
Guests must respect the established safety rules, for example, the correct use of the facilities.

Deposit Policy
Deposit Requirement: A deposit may be required at your check-in day to save us from any damages or losses that might happened during your stay.
Deposit Amount: The deposit amount is £100
Refundable Deposit: The deposit will be realised after checking that everything’s is safe and in order, usually can take up to 1-2 days after check-out.

Refund Processing
Refunds for cancellations, if applicable, will be processed within 7 - 12 business days to the original form of payment.

Partial Stays
No refunds will be provided for early departures or unused nights unless otherwise specified in the reservation.

 

Cancellation, Returned Deposit & Non-Arrival Conditions

Guest who need to cancel a booking should contact us as soon as possible. In the event of a cancellation made less than 24 hours prior to your check-in date the following conditions apply;

- 100% of the reservation amount will be charged to the card provided upon booking. 

Non-arrival guests, who are unable to attend or fail to attend for whatever reason the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that the fullest extent of our liability to you is limited to the refund of any payment already made.

Unforeseen Circumstances
In the event of unforeseen circumstances (e.g., natural disasters, pandemics), cancellation terms may be adjusted at the discretion of the hotel management.

 

Relocation

In the unlikely event that the Hotel is unable to accommodate a guest upon arrival for any reason out-with the Hotel’s control, the Hotel reserves the right to relocate the lead guest, or guests, to an establishment of similar standard within the locality and will refund the guest their booking amount. 

Communication
Guests will be promptly informed of any changes to cancellation terms due to force majeure events.

 

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not prohibited and will be reported to local authorities and a fine of £100.00 will be charged to the guest.

Pets Policy We offer pet-friendly accommodations for guests travelling with their furry companions. A non-refundable pet fee of £20.00 will be charged per stay to cover additional cleaning expenses. A maximum of two pets will be permitted per booking. Dogs are not to be left unsupervised and must not be left alone in any Hotel room/cottage/similar accommodation.

 

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, as well as E-Cigarretes and Vapes is strictly prohibited inside the building and only allowed in designated outside areas in accordance with the Health Act 2006. Guests who are deemed to have violated the smoking policy may be subject to additional fees for cleaning and deodorizing.

 

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk, the Hotel accepts no responsibility for your property and parking shall be made at the guests own discretion.

 

Accessibility Statement

Due to the layout and legal 'listed' status of the two hundred year old building the Hotel operates within, the hotel is unable to provide Wheelchair access for guests. The Hotel advise that guests contact the premises directly to discuss accessibility requirements before booking as arrangements can be made to suit the guest. If a guest books and is unable to gain entry to the property due to limited access, and without previous discussion, the hotel accepts no responsibility for this and the relevant cancellation charges will apply.

 

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation) [May 2018].

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can find on our website.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

 

Winter stays & Experiences

Guests can book all year, but during certain "out of season" periods the Inn may be closed and bookings may be on a self-catering basis. A stay in our location means that during the winter months there is a possibility of Aurora activity however this can not be guaranteed and the Farr Bay Inn can not be liable for any outcome regarding this. Guests are urged to thoroughly research before booking and to visit with realistic expectations of any light activity. All publicity and marketing initiatives undertaken involving the Northern Lights by the Farr Bay Inn are for marketing purposes only and no liability can be accepted in the event of any outcome.

 

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

By making a reservation with Farr Bay Inn, of Innovating Hospitality Limited, guests acknowledge and agree to abide by the terms and conditions outlined above.