Farr Bay Inn  Booking Terms & Conditions

 

Farr Bay Inn is operated by Innovating Hospitality Limited (Company No. SC752642), Farr Bay Inn, Bettyhill, Thurso, KW14 7SZ, United Kingdom.

These terms apply to accommodation bookings made directly with Farr Bay Inn and, where applicable, supplement the rate and cancellation conditions shown at the time of booking.

If you book through a third-party booking platform, that platform's applicable terms may also form part of your booking arrangements.

Nothing in these Terms & Conditions affects any statutory consumer rights or other rights which cannot lawfully be excluded or restricted.

 

1. Booking and Confirmation

The lead guest must be at least 18 years old and must provide accurate information requested during the booking process.

A booking is confirmed when a booking confirmation is issued by Farr Bay Inn or the booking channel through which the reservation was made.

The maximum occupancy stated for the accommodation must not be exceeded without our prior agreement.

If the person making the booking is not the lead guest staying at the property, the person making the reservation is responsible for ensuring that the lead guest is aware of these Terms & Conditions and any other conditions applicable to the booking.

Only registered guests may occupy the accommodation overnight. Visitors are permitted only where reasonable and consistent with safety, licensing, occupancy requirements and our house rules.

 

2. Check-In and Check-Out

Standard check-in is from 3:00pm (15:00) unless an earlier time has been expressly agreed with Farr Bay Inn.

Standard check-out is by 10:00am unless a later time has been expressly agreed.

A reasonable late check-out charge may apply where a late departure has not been agreed or where a charge has been disclosed or agreed.

Guests should contact us if they expect to arrive outside their stated or agreed arrival arrangements.

 

3. Rates, Payment and Deposits

The price, payment schedule, deposit requirements and cancellation conditions applicable to your reservation are those displayed and accepted at the time of booking.

A refundable £100 security deposit may be required where this requirement is disclosed as part of the booking or check-in arrangements.

Any deduction from a security deposit will relate to reasonably evidenced loss, damage, exceptional cleaning or another charge properly due under these Terms & Conditions.

Where no deduction is required, we will arrange for the security deposit to be released or refunded promptly following inspection of the accommodation. Processing times imposed by banks or payment providers are outside Farr Bay Inn's control.

Any refund due will normally be returned to the original payment method where reasonably practicable.

 

4. Cancellation, Amendments and Non-Arrival

Cancellation and amendment rights depend upon the rate and booking conditions selected at the time the reservation is made. Guests should refer to their booking confirmation for the conditions applicable to their reservation.

Where the selected booking condition provides for a charge following late cancellation or non-arrival, Farr Bay Inn may apply that condition subject to applicable consumer law.

If a guest does not arrive and has not cancelled in accordance with the applicable booking conditions, charges may become payable in accordance with the rate selected.

We recommend that guests consider appropriate travel or cancellation insurance for circumstances outside Farr Bay Inn's responsibility.

Nothing in this section permits Farr Bay Inn to retain payments or impose charges where doing so would be unfair or unlawful.

 

5. If Farr Bay Inn Cannot Provide Your Accommodation

There may occasionally be circumstances in which Farr Bay Inn cannot provide confirmed accommodation.

We may cancel or alter a booking where reasonably necessary because of serious safety, legal or operational circumstances, circumstances genuinely outside our reasonable control, or because of a serious or material breach of these Terms & Conditions by the guest.

If we cannot provide the booked accommodation and the guest is not responsible for the circumstances, we will notify the guest as soon as reasonably practicable.

Depending upon the circumstances, we will either:

• offer reasonable alternative accommodation where available and acceptable to the guest; or

• refund sums paid for accommodation or services which we are unable to provide.

Where alternative accommodation is proposed, we will explain any material difference in standard, location or price before the guest accepts it.

We will not charge a guest more for alternative accommodation arranged solely because Farr Bay Inn could not provide the confirmed accommodation unless the guest freely agrees to an upgrade or additional service.

Nothing in this section limits any remedy available to a guest under applicable law.

 

6. Guest Conduct and Quiet Enjoyment

Guests are expected to behave reasonably and respectfully towards other guests, staff, neighbours and the property.

Guests must not cause nuisance, harassment, intimidation, excessive noise, danger or material disruption.

Quiet hours begin at 10:00pm (22:00). Guests must keep noise at a level which does not unreasonably disturb others.

Parties, events or gatherings likely to cause disturbance are not permitted without prior agreement from Farr Bay Inn.

Guests must comply with reasonable safety instructions and lawful house rules communicated before or during their stay.

Farr Bay Inn may require a guest to leave or may terminate a stay where there are serious grounds to do so, including violence, threats, deliberate or serious damage, illegal activity, a material safety risk, fraud, persistent serious disturbance after warning where a warning is appropriate, or another material breach of these Terms & Conditions.

Any financial consequences arising from termination of a stay will be handled proportionately and subject to applicable law.

 

7. Complaints

We want guests to raise any concerns during their stay where reasonably possible so that we have an opportunity to investigate and seek to resolve them.

Concerns should be raised with a member of staff or management as soon as reasonably practicable.

Complaints may also be submitted using our published contact details. We will consider complaints fairly and may request reasonable supporting information where necessary to investigate the matter.

Nothing in these Terms & Conditions restricts a guest's statutory consumer rights, their right to make a lawful complaint, leave an honest review, contact a regulator or authority, seek legal advice, or pursue any legal remedy available to them.

 

8. Damage, Missing Items and Additional Cleaning

Guests are responsible for loss or damage which they or members of their booking party cause deliberately, negligently or through a breach of these Terms & Conditions.

Farr Bay Inn may seek the reasonable cost of repair, replacement or additional cleaning where supported by the circumstances.

We will not impose arbitrary penalties which are unrelated to the loss, damage or reasonable costs incurred.

Guests should report accidental damage as soon as reasonably possible so that appropriate action can be taken and further damage potentially avoided.

Lost keys, fobs or other access devices may be charged at the reasonable cost of replacement or reprogramming.

Where hotel property is deliberately removed without permission, Farr Bay Inn may seek its return or reasonable replacement cost and may report the matter to the police where appropriate.

 

9. Lost Property

Property found following a guest's departure will normally be held for 14 days, unless the nature of the item means that a shorter retention period is appropriate for safety, hygiene or legal reasons.

We will take reasonable care of identifiable property while it is held but cannot guarantee the recovery of items which are not found or cannot be identified.

Where practical, found property may be returned using tracked post or courier at the guest's reasonable cost or collected by prior arrangement.

 

10. Wi-Fi and Internet Use

Where guest Wi-Fi is provided, it is intended for reasonable use. Availability, speed and capacity may vary and continuous service cannot be guaranteed.

Guests must not use our network for illegal activity, unlawful infringement, malicious activity, unauthorised access to systems, distribution of malware or activity which materially interferes with the service provided to other users.

Farr Bay Inn may take proportionate steps to protect the security and availability of its network, including restricting or suspending access where reasonably necessary.

Suspected illegal activity may be reported to the appropriate authorities where lawful and appropriate.

Where misuse of the network causes Farr Bay Inn demonstrable loss or damage, we reserve the right to seek recovery of reasonably evidenced costs where legally recoverable.

 

11. Pets

Pet-friendly accommodation is available subject to the accommodation type and applicable booking conditions.

A non-refundable pet fee of £20 per stay applies where disclosed as part of the booking.

Unless otherwise agreed, a maximum of two pets per booking is permitted.

Pets must not be left unsupervised in hotel rooms, cottages or other accommodation unless this has been expressly agreed with Farr Bay Inn.

Guests remain responsible for their pets and for reasonable costs resulting from damage or exceptional cleaning caused by them.

 

12. Smoking and Vaping

Smoking and vaping are prohibited inside guest accommodation and all indoor areas of Farr Bay Inn.

Smoking and vaping are permitted only in appropriate outdoor areas.

Where smoking or vaping in breach of this rule causes additional cleaning, deodorising, damage or loss of use, Farr Bay Inn may seek the reasonable cost incurred as a result. Fines may also be incurred as a result. 

 

13. Parking and Vehicles

Where parking is provided, guests remain responsible for securing their vehicle and belongings.

Farr Bay Inn does not accept responsibility for loss of or damage to vehicles or their contents except to the extent that the loss or damage results from our negligence, breach of contract or another liability which cannot lawfully be excluded.

 

14. Personal Belongings and Our Responsibility

Guests should take reasonable care of their personal belongings and use any security facilities provided where appropriate.

Farr Bay Inn is not responsible for loss, theft, damage, delay, disturbance or events outside our reasonable control except where responsibility arises under applicable law or because of our negligence or breach of contract.

Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted.

 

15. Accessibility

Farr Bay Inn operates from a historic building and some areas of the property have physical access limitations.

We encourage guests with accessibility requirements to contact us before booking, or as early as reasonably possible following booking, so that we can explain relevant features of the property and consider reasonable adjustments.

Nothing in this section removes or limits rights under applicable equality or consumer legislation.

Where we cannot safely or reasonably meet a particular requirement, we will explain the position and discuss available options where practicable.

 

16. Winter and Out-of-Season Stays

During certain out-of-season periods, facilities or services may operate differently and some accommodation may be offered on a self-catering or reduced-service basis.

Any material difference applicable to a particular reservation should be communicated as part of the relevant booking information.

 

17. Northern Lights and Natural Phenomena

Farr Bay Inn is situated in an area from which the Northern Lights/Aurora Borealis may sometimes be visible.

The Aurora is a natural phenomenon and its appearance cannot be guaranteed.

Any reference to Aurora viewing in our website, advertising or other promotional material describes the location or possibility of viewing conditions and does not constitute a guarantee that the Aurora will be visible during a particular stay.

Farr Bay Inn is not responsible for weather, cloud cover, solar activity or other natural conditions outside our reasonable control.

 

18. Privacy and Data Protection

Personal information provided or received in connection with a reservation will be processed in accordance with applicable UK data protection law.

Modern accommodation reservations may involve a number of organisations and systems throughout the booking journey, including booking platforms, reservation and property-management systems, payment providers and communications services.

Innovating Hospitality Limited, trading as Farr Bay Inn, processes personal information necessary to administer reservations and provide our services.

Further information about how we collect, receive, use, share, retain and protect personal information — including information received through third-party booking platforms — is contained in our Privacy & Data Protection Notice, available on the Farr Bay Inn website.

Where information must be collected or retained to comply with a legal obligation, we will process and retain that information in accordance with the applicable requirement.

 

19. Changes Affecting a Booking

Farr Bay Inn may make minor or necessary operational changes which do not materially reduce the accommodation or service contracted for.

If a material change becomes necessary before arrival, we will inform the guest as soon as reasonably practicable and explain the options available.

This section does not provide Farr Bay Inn with a general right to make substantial adverse changes to a confirmed reservation without providing an appropriate remedy.

 

20. General

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply so far as legally possible.

These Terms & Conditions are governed by the law applicable to the contract and do not deprive a consumer of any mandatory protections which apply to them.

Headings are included for convenience and do not affect the interpretation of these Terms & Conditions.

 

Contact

Farr Bay Inn
Operated by Innovating Hospitality Limited
Company No. SC752642

Farr Bay Inn
Bettyhill
Thurso
KW14 7SZ
United Kingdom

Email: reservations@farrbayinn.co.uk
Telephone: 01641 521 230